Frequently asked questions
Yes! We currently ship to Australia and New Zealand. We’re working on shipping to other locations - register below to keep up to date.
A 2-year manufacturer’s warranty is included in your purchase. Start date is the date of your purchase.
Yes! Reach out to us at firstname.lastname@example.org to find out more.
We sure do! Choose Afterpay upon checkout and pay in 4 easy installment plans.
Yes! We are constantly expanding our product range. If you're looking for a custom colour please reach out to us at email@example.com
Yes! The phone clip is included. We’d love to see the beautiful work you capture. Tag us @solunar_light on Instagram
This is something in the works at the moment. Make sure you subscribe to our VIP list so you’ll be the first one to know!
If your product is faulty, we will refund you the full amount. If you want to return for change of mind, we can only do this for unopened and unused products within 14 days of product arrival. Refunds can only be issued to the method that was used to pay for your order. For change of minds, all you have to do is arrange for the products to be shipped back (at your cost) and you’ll receive your refund. Only items returned and in the same condition that you received it will be approved for a refund. Once inspected, a refund will be returned to your account within 3-10 working days.
To initiate a return, simply email us at firstname.lastname@example.org with the details below:
If you have purchased from a stockist, you will need to contact them directly.
Product will be shipped in 3-7 business days if product is on-hand. Please refer to ETA if the product is pre-order. You will be notified via email regarding the status of your shipment.